FAQs

1. I am not able to register on the Comprehensive E-filing system?

Check the “PKI Component installation instructions” and see if you have followed all the steps prior to registering on website.

2. Can I use any Digital signature for registering/filing of applications?

Currently you can use following digital signatures:

Vendor	Signature Class	URL:
(n)Code Solutions	Class III or II	https://www.ncodesolutions.com
Safe Scrypt	Class III or II	https://www.sifycorp.com
e mudhra	Class III or II	https://www.e-mudhra.com
Capricorn	Class III or II	https://www.certificate.digital
Verasys	Class III or II	https://www.vsign.in/
Pantasign	Class III or II	https://www.pantasign.com
IDSign	Class III or II	https://www.idsign.app
XtraTrust	Class III or II	https://www.xtratrust.com
SignX	Class III or II	https://www.signxca.com/
ProDigiSign	Class III or II	https://www.prodigisign.com/
Care4Sign	Class III or II	https://www.Care4Sign.com/
Speed Sign	Class III or II	https://speedsignca.com/
C-DAC Sign	Class III or II	https://esign.cdac.in/
IDRBT Sign	Class III or II	https://idrbtca.org.in/
NSDL Protean	Class III or II	https://nsdl.co.in/
CSC Sign	Class III or II	https://www.csc.gov.in/
RISL Sign	Class III or II	https://risl.rajasthan.gov.in/
JPSL	Class III or II	https://jioesp.jio.com/
IGCAR	Class III or II	https://igcar.gov.in/

3. Can I use my USERID and password of earlier version to log in to the Comprehensive e-filing system?

No, the services of older version of e-filing have been stopped. You need to create a new user id in the Comprehensive e-filing system.

4. Can one digital signature be used to create multiple login IDs?

No, you cannot create multiple user IDs with single digital Signatures. Digital signatures are the instruments of authenticity & Integrity and should be used by the person who owns it. One should not allow any other person to use his/her digital signatures. Safe custody of digital Signatures is the responsibility of the owner.

5. I am not able to add my digital signatures for registration?

The computer which is being used for Comprehensive e-filing system should run the browser (Internet Explorer in Windows 7) in “Administrative mode” i.e. right click on the Internet Explorer icon and click “Run as Administrator”. For other Operating systems, please contact your system administrator on how to run browser in administrative mode.

6. I am getting a Run time error while adding digital signatures?

The computer which is being used for Comprehensive e-filing system should run the browser (Internet Explorer in Windows 7) in “Administrative mode” i.e. right click on the Internet Explorer icon and click “Run as Administrator”. For other Operating systems, please contact your system administrator on how to run browser in administrative mode.

7. I am having Mac/Linux OS. Can I use the Comprehensive e-filing system?

Currently the e-filing system supports only Windows XP (SP3) and above Operating systems.

8. Which web browser is best suited for using the system?

Internet Explorer 9 and above.

9. My Digital Signature Certificate has expired and I have changed / replaced it with new one. How do I update it?

Open the link “Renew Digital Signature” under the Control Panel in the left Navigation bar and update your digital signature by following the guidelines given therein.

10. I accidentally uploaded wrong Digital certificate while Registration, how do I replace the digital certificate?

Please follow steps mentioned in the previous question.

11. When I press "Add digital signature" it gives a message, password should not be empty?

Please enter your password after adding your digital signatures.

12. On clicking “Add digital signature” system shows “Certificate not found”, while same has already been installed?

Ensure that CA and CCA certificates of the PKI vendor has been installed and all the certificates in the certification path are “OK” (To view: Open Internet Explorer  Tools  Internet Options  Content  click “Certificates” button  Select your Digital certificate  Click “View” button  In the new window click “Certification Path” tab  The “Certificate Status:” should show : “This certificate is OK” ).

13. I am a Registered Patent agent but when I validate my Patent Agent number while registration it gives the message “Agent Code is not valid”. What should I do?

Check the status of validity in the Agent Register given at IPAIRS http://ipindiaservices.gov.in/patentsearch/search/index.aspx .Any shortcomings may be notified to meenakshi.ipo@nic.in / cgoffice-mh@nic.in

14. I need help and information about Comprehensive E-filing system?

Please refer to the user manual given at the home page of Comprehensive E-filing system for all the detailed information and usage.

15. Which forms can I file through Comprehensive E-filing services system?

Almost all the forms given in the Schedule 1 of the Patent Rules can be filed thorough the Comprehensive E-filing services system. It should be noted that the documents like Power of Attorney, Assignments, Certified copies etc. are required to be filed in original at the respective Patent offices.

16. I have filed a form through the Comprehensive E-filing services system successfully, made the payment and got the application number/reference number/receipt but still I cannot view my filing on the IPAIRS?

Some of the filings are required to be approved by Patent Office before updating on IPAIRS.

17. Can I edit the drafted form after I have digitally signed it?

You can edit the drafted form till you have not digitally signed it. Once it is signed, it cannot be edited and needs to be re-drafted after trashing the previous one.

18. Following error is displayed on the screen when I attempt to draft a form: “Error has occurred on the form. Please notify development team”.

Click on the “Show Details” link given below the error message. Copy the error details and mail it to ipo-helpdesk[at]nic[dot]in/ delhi[dot]tmr[at]nic[dot]in

19. I attempted to pay for a form through the payment gateway but I got a transaction error. What do I do?

In case there is a transaction error:
• Check the status in “Transaction Failure” under PAYMENTS tab.
• Unsuccessful transactions: If the amount is debited from the users bank account and payment gateway shows unsuccessful transaction, the amount will be refunded by the payment gateway to the users bank account. E-filers are advised to wait for at least 60 minutes before re-attempting the transactions. Users are also advised to ensure that the payment gateway shows unsuccessful against the previous attempt, to avoid multiple payments against the same set of applications.
• If still there is no detail of the concerned form, check your Bank statement/account for the debited amount. If the Payment has been deducted from your account, do not file the same form again and email the details to ipo-helpdesk[at]nic[dot]in /delhi[dot]tmr[at]nic[dot]in along with the Transaction ID .

20. Can I use any Payment gateway to pay for the application fees?

User can use comprehensive payment gateway of Central Bank of India for Payment of Fees. The gateway provides payment options through internet banking of multiple banks and along with credit/debit cards payment options.

21. Where can I get the history of all my Payments?

You can view all your Payment transactions in the link given in the left navigation bar under “Payment History”.